Exchange and Return Policy
Exchange and Return Policy
Ensuring Your Satisfaction
At Big Boy Figures, we strive to ensure your complete satisfaction with your purchases. If you encounter any issues with your order, we are here to assist you.
Our Return Policy
Returning Goods:
We do not accept returns of products except in cases where the product arrives broken or damaged. If you receive a broken or damaged item, we will issue a full refund. The customer must notify us of the damage within 3 days from the date of receipt.
Procedure for Reporting a Damaged Product
Contact Us:
Contact our customer service at support to report the damage or issue.
Providing Evidence:
Our support team will ask you to provide the necessary documents and photos (such as pictures of the damaged product and invoice details).
Review of the Request:
Our team will review your request within a maximum of 24 hours and make the appropriate decision.
Approval and Refund:
After reviewing your request, if approved, you will be notified, and your refund will be processed within a maximum of one month from the date of the report.
Order Cancellations
If you decide to cancel your order before it has been shipped, we will issue a full refund. Please contact our customer service at (support) to cancel the order.
Exchanges
We do not accept exchanges. Due to the nature of the products, we ensure the highest possible quality from the start. If you have any issues with the product, you can contact us to find a suitable solution according to the conditions specified above.